Job Title: Shop Manager

Job Type: Full Time

Job Summary

The Shop Manager is responsible for managing the team ensuring to achieve the sales targets through outstanding customer service, deliver sales reports, and manage efficiently the stock as he/she is fully accountable of the inventory process and result. In addition, he/she is accountable for the implementation of the company’s policies and procedures.

Responsibilities

Sales Achievement:
» Conduct sales analysis, follow up on market trends and monitor the competition’s activity
» Propose ways to improve the business: in store merchandizing, opening hours, product mix…
» Produce quantitative and qualitative sales report
» Be present in the shop floor to generate sales and handling VIP customers.
 Customer Service:
» Identify customer potential needs and use initiatives to meet those needs
» Ensure consistency in customer service delivered and handle all complaints
» Ensure building, maintaining and using the customer data base.
 Stock Management:
» Enter all received goods and ensure stock control and proper record of all stock movements
» Supervise the replenishment process to avoid and report any over stock along with the suggested corrective action
» Prepare for the inventory.
 General Operations:
» Coordinate with the back office, suppliers, logistics, marketing and merchandizing team regards of new launches, in store animation or renovation and provide feedback accordingly
» Follow up on different issues with Mall Management such as mall promotions, permits, security…
 Merchandising:
» Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display, lighting and stock rotation
» Implement all merchandising as per the brand’s visual merchandising guidelines
» Conduct daily walkthroughs to check presentation standards.
 Man Management:
» Prepare schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff
» Can be involved in the recruitment process of Shop Staff and Sales Executives within his/her domain
» Manage, engage and delegate the responsibilities of the team reporting to him/her
» Conduct the appraisal and assessment of own team members
» Responsible for coaching and training own team members.